Customer Satisfaction Survey

Information message

Based on the Amman Stock Exchange’s (ASE) constant keenness to communicate with stakeholders, enhancing transparency and efficiency in the capital market, and meeting the needs and requirements of investors and those interested in the ASE, and to improve the level of services provided. The ASE’s has prepared survey to seek your opinion on the level of services provided in order to work on improving and developing it to meet your needs and expectations.

Therefore, please fill out this questionnaire accurately and objectively, knowing that all information provided will be treated with utmost confidentiality.

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Part 1: General Information
Name (Optional):
Nationality
Jordanian
Arab
Foreign
Gender
Male
Female
Age
under 25 years
25 – Less than 35 years
35 – Less than 45 years
45+ years
Educational Level
High School or less
Diploma/Community Colleges
Bachelor’s Degree
Postgraduate Studies (Master's and PhD)
Service Providers
Issuers
Members
Investors
Researchers
What method do you consider most appropriate for communicating with the ASE
ASE website
E-Mail
Telephone
Visit the ASE Premises
Social Media
Others, Mention it

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Part 2:
Please select the box that represents your Satisfaction level 
1- The Services Provided by the ASE in General
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
2- Electronic Disclosure System (XBRL) and the Speed of Disclosing the Data and Information by ASE
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
3- The Electronic Trading System used by ASE
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
4- Clarity of the Procedures for Providing the Service
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
5- Events and Workshops held by the ASE
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
6- Promote and Effective Response to your Request
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
7- Electronic Services in terms of Availability of Information and Ease of Use
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
8- Mechanism for following up Suggestions and Complaints Submitted to the ASE
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
9- Speed and Effectiveness of a Call Center Response (Calls and Inquiries)
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
10- Ease of browsing the Website and Accessing Information
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
11- Availability of Brochures and Booklets about the ASE
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
12- Social Media in terms of Availability of Information and Responsiveness to Feedback
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied

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Comments and Suggestions